Content style guide
Use active voice
Always connect an action to a subject. If there’s no subject taking responsibility for the verb, it’s likely passive voice.
Like this
After we correct the duty-to-assist error, we’ll make a new decision on your claim.
Not this
Once the evidence is received and the duty-to-assist error is satisfied, you will be issued a new decision.
Like this
If you meet the eligibility requirements for VALife, we’ll automatically approve your application.
Not this
If you meet the eligibility requirements for VALife, your application will be automatically approved.
Like this
We save your application each time you make an update.
Not this
Your application will be saved with every change.
Like this
If you think you’re eligible for VA health care and benefits, we encourage you to apply now.
Not this
If you think you’re eligible for VA health care and benefits, you are encouraged to apply now.