Content style guide
Don’t use idioms
Idioms can be confusing, especially for someone whose first language isn’t English.
Like this
Your counselor will work with you to plan your career path.
Not this
Your counselor will work with you to map out your career path.
Like this
You can contact your regional loan center directly.
Not this
You can reach out to your regional loan center directly.
Like this
If you want to identify an error with the decision on your claim, you can request a Higher-Level Review.
Not this
If you want to point out an error with the decision on your claim, you can request a Higher-Level Review.
Like this
If we have your mobile phone number in our records, we’ll automatically send you text reminders.
Not this
If we have your mobile phone number on file we’ll automatically send you text reminders.